"dirty....... buggy"

We booked this house because of its handicap ramp and large family kitchen. Its not the house that we were disappointed in but the cleanliness. There were spider webs in the living room, spiders all over the porch, bugs lots of them in the windowsills, dirty dishes and silverware, food left in the oven. Ants were all over the kitchen and would crawl up your leg at the table. The rugs were dirty, stuff was smeared on the hallway walls, there was a hole in the wall, carpet stains..........it was very disappointing and upsetting.

-Jo D on 08/01/2016

"Dirty"

Had bugs, left food in oven, had ants bad on kitchen top. House was very dirty. Had to clean it before unpacking are things. Would not get any one to come out and spray for the bugs. Could have had the tress cut down so you could see the water. Need to have more trash cans for out side. House keeping people need to be replaced. Sofa was not comfortble. Will not come back. Tore two pairs of pants nail not in wall good

Manager Response:

Thank you for your review. Guest satisfaction is our top priority, so we are very sorry to hear of the less-than-satisfactory conditions you found. Our rental homes are cleaned and inspected prior to our guests, so this is troubling to hear since this never would have passed inspection. We encourage our guests to report any issues, if any, so they can be addressed asap. We'd love the opportunity to speak with you further about your stay; please give us a call at 800-668-7836.

-samJ7951EL on 07/25/2016

"Mike R was dead on with his review"

I thought the house was a good size but it could use a DEEP cleaning and some updated furniture and more TV's. The deck was unusable and dirty and the house probably was sealed shut and not rented since summer time. The decks could use to be power washed. I am a clean person and I did wash everything down before using it. I had to self clean the over on day because I baked in it and someone had spilled some foul smelling fish from the previous time and it stank. The price for winter rental was decent but I would feel ripped off if I paid the summer rental prices. Overall it was a good stay but because I made it more homey and cleaned it. The washed needs to be cleaned, its smells like mold because its a front loader and door needs to be kept open when not in use. Same with dishwasher. The decks were filthy. The view is nice.

-Kiki F on 01/04/2016

"Large house and room to relax. Dirty and uncomfortable furniture."

There are some things to love about this rental. First, it is spacious and relatively updated. However, there are plenty of issues at the detail level that we didn't find acceptable. We are clean people at home and expect a rental to be equally as clean. Most of the pictures online are outdated, however, I will provide photos.Keep in mind that this unit would rent for about $4000 per month and I always use a "monthly" rate to determine if a rental is indeed to that level of quality. I do understand that vacation rentals demand more than traditional rentals, but I think it is good to keep a perspective. Things we found that could be improved:1. The living room furniture is old and worn out. The sleeper sofa is meant for sleeping and not sitting, which makes it very uncomfortable to sit in and enjoy tv or reading. The futon mattress is completely flat - sitting on the floor is just as comfortable.2. The rental company does not consider the porches living space (my assumption), so that space never gets clean. We would not sit on the porch chairs/furniture and I did not go on vacation to clean other people's homes. 3. The area rugs are disgusting and all they need are routine washing.4. The carpets need cleaned.5. The bagless vacuum spews so much dust in the air that it virtually unusable.6. The wash machine is very small. You can wash about 10 pieces of clothing at a time.7. I would not use the whirlpool tub if the rent was free.8. The place needs a good cleaning which means moving furniture once a year to vac and mop.9. I had to fix most of the curtains upon arrival. They are hung with spring rods and many were pulled down allowing people to see in at night. Kitchen window curtain doesn't even cover the entire window - there is a 6" gap on either side that the curtain doesn't cover.10. The house has a million dollar view to Assateague, but it's completely overgrown.I post these comments to help other who are looking for clean rentals and to help drive change with these rental properties. Our first rental was full of mold and absolutely disgusting. The rental company moved us to this house, which was moderately better (the company did provide good customer service). My opinion is that if you want to collect big rent, you need to care for the home - I'm not an animal and I won't live like one on vacation.On a positive note, Chincoteague and Assateague are awesome and you can't beat for a terrific family vacation destination.

-Mike R on 09/27/2015